The way we answer the phone is changing

From the 2nd April, when you phone us, you will be asked to choose which team you want to speak to.  This is to ensure that you get through to the right person to answer your query.

 Here are the options you will be asked to choose from:

  • Press 1: to report a repair, enquire about a repair, to speak to a property services officer and any other repair related query.
  • Press 2: to make a payment to your rent.
  • Press 3: to talk to the housing team about a tenancy issue or speak to your Welfare Rights team.
  • Press 4: to talk to our allocations team about an allocation, about completing a housing or mid-market rent form or for related queries.
  • Press 5: to talk to our factoring team and make a factoring payment.
  • Press 6: for all other queries.