Please note that Southside Housing’s office will close at 2:00pm on Wednesday 24 December and will reopen at 9:00am on Tuesday 6 January.

During this time, our office will be closed for routine enquiries. However, emergency repairs will continue to be dealt with.

Reporting an Emergency Repair

If you are a Tenant, Mid-Market Rent Resident or a Factored Owner for emergencies during the break, please contact: 0141 422 1112.

What Is Classed as an Emergency Repair?

An emergency repair is an issue that poses an immediate risk to your health, safety, or the security of your home, or could cause serious damage to the property.

Examples include:

Loss of all heating or hot water
Burst pipes or severe water leaks
Total loss of electricity
Unsafe electrical fittings
Blocked toilet (where there is only one in the home)
Broken external doors or windows that leave your home insecure
Gas leaks or suspected carbon monoxide issues

If an Emergency Repair has not been resolved

If you have reported an emergency and contacted our out-of-hours service, but the issue remains unresolved, please click here.

Other Emergency Contacts

In some situations, you may need to contact external agencies directly:

Fire Emergency
Call 999 immediately.

Gas Leak or Gas Escape
Call the National Gas Emergency Service on 0800 111 999.

Power Cut
Contact your electricity network operator by calling 105.

Water Supply Issues
Contact Scottish Water on 0800 0778 778.

Thank You for Your Cooperation