Reporting a significant performance failure

The Scottish Housing Regulator (SHR) can consider issues raised with them about a ‘significant performance failure’. This is defined as something that a landlord does or fails to do that puts the interests of its tenants at risk, and which the landlord has not resolved. If you are affected by a problem like this, you should first report it to us. If you have told us about it but we have not resolved it, you can report it directly to the SHR.

Significant Performance Failures Information for Social Landlord Tenants

For more information visit www.scottishhousingregulator.gov.uk or call them on 0141 271 3810.

If you are affected by a problem like this, you should first report it to us. If you have told us about it but we have not resolved it, you can report it directly to the Scottish Housing Regulator.

A complaint between an individual tenant and a landlord is not a significant performance failure. Significant performance failures are now, therefore, dealt with through this complaints handling procedure. You can ask us for more information about significant performance failures.

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