Average Re-Let Time (Calendar days for all General Needs letting)
| Target | Q1 | Q2 | Q3 | Q4 | |
| 2022/23 | 20 | 28.5 | 80.91 | 69.24 | 73.71 |
| 2023/24 | 20 | 29.15 | 15.88 | 12.51 | 19.44 |
| 2024/25 | 20 | 10.12 | 10.53 |
Lost Rent due to Empty Properties
| Target | Q1 | Q2 | Q3 | Q4 | |
| 2022/23 | 0.6% | 0.35% | 1.46% | 1.6% | 1.07% |
| 2023/24 | 0.9% | 0.82% | 0.31% | 0.29% | 0.49% |
| 2024/25 | 0.5% | 0.15% | 0.19% |
Current Non-Technical Arrears (as a percentage of current rental income)
| Target | Q1 | Q2 | Q3 | Q4 | |
| 2022/23 | 4% | 4.7% | 4.85% | 5.04% | 5.12% |
| 2023/24 | 4% | 4.54% | 4.46% | 4.41% | 4.74% |
| 2024/25 | 4% | 4.94% | 4.68% |
Tenancy Offer Refusals
| Target | Q1 | Q2 | Q3 | Q4 | |
| 2022/23 | 35% | 29% | 34% | 17% | 30% |
| 2023/24 | 25% | 36.2% | 16.5% | 18.6% | 10.4% |
| 2024/25 | 20% | 13.3% | 22.5% |
Average Length of Time to Complete Emergency Repairs (hours)
| Target | Q1 | Q2 | Q3 | Q4 | |
| 2023/24 | 3.5 | 3.33 | 4 | 3.09% | 2.31 |
| 2024/25 | 3.5 | 2.18 | 2.25 |
Average Length of Time to Complete Non-Emergency Repairs (working days)
| Target | Q1 | Q2 | Q3 | Q4 | |
| 2023/24 | 6.5 | 5.03 | 6 | 5.47 | 4.33 |
| 2024/25 | 5 | 4.44 | 4.55 |