A 'qualifying repair' is a small urgent repair which is the responsibility of the Association to carry out, the qualifying repairs as set out in the schedule to the Scottish Secure Tenants (Right to Repair) Regulations 2002 are set out in the table above on this page. The Right to Reapir schem covers repairs up to a maximum value of £350 for any single qualifying repair. When you report a repair to us, we will tell you if it is a 'qualifying repair'.

The Right to Repair period starts on the first working after either the date when we receive the qualifying repair request from you, or where we require to inspect your home the date os the inspection. Please note that public holidays and Saturdays and Sundays are excluded).

If our reactive repairs contractor has been notified of the qualifying repair but has not strated the qualifying repair by the last day of Right to Repair period, you have the right to instruct the work yourself, provided that you use our list of alternative contractors. We will not accept liabilty for costs incurred by tenants who fail to contact our alternative contractors and who engage non-approved contractors to carry out repairs.

Yes, there are a number of instances which would be excluded from being a 'qualifying repairs, this includes the following circumstances:

• Repairs which are not included on our list of 'qualifying repairs'.
• Repairs occuring within the property's defects liabilty period which are the responsibility of the contractor.
• Repairs which involve an element of recharging to the tenant (arising from breach of tenancy e.g. wilful damage).
• Repairs which are not the Association's responsibility (e.g. where a repair is the result of a failure of a utility company).
• Repair to common parts.
• Where reasonable access has not been provided by the tenant either for an inspection or for actual repair work, provided the tenant has been given reasonable opportunity to provide access.
• Where the repair was made safe whilst we await specialist components.
• Where the Association could not reasonably have concluded the repair due to exceptional circumstances e.g. difficulty in obtaining delivery of materials or adverse weather conditions.
• Where the Association has affected a temporary rerpair within the the agreed response time to prevent the immediate threat to the tenant's health, safety and/or security.

In any of the above scenarios, the tenant will be advised that the repair is excluded from the list of 'qualifying repairs'.