Paying Your Rent

You must pay your rent by the 27th of every month, your rent is charged monthly on the 28th of each month in advance.

Rents are reviewed annually in line with our Rent Policy and tenants are involved in any Rent Consultation with any proposed rent increase. If applicable, the new rent charge is applied from 28th March each year.

You can pay your rent via:

  • Card Payments – At our main office or over the phone on 0141 422 1112 (via debit or credit card).


  • AllPay – At by using your rent payment card or by telephone by calling Allpay on 0844 557 8321. You can use your rent payment card at any Post Office, shop or outlet where you see the Pay Point logo. If you have lost or damaged your card please contact us to request a replacement AllPay card via email.


  • Direct Debit – Please contact the rent team on and they can set up a direct debit payment for you over the telephone or click on the attached link to download a direct debit form, this should be completed and either return it to Southside Housing Association or email the completed form to the

If you feel you are struggling to manage to pay the rent please contact us immediately to try and avoid getting into difficulties with your rent, contact us 

We will assist you and help you to sort out the problem by:

  • Coming to an arrangement, which allows you to pay off arrears in instalments
  • Tailoring support and advice based on your personal circumstances to get payments back on track.

All discussions with you are confidential. If the circumstances of your case have to be discussed at the Committee, your name and address will not be revealed.

We can work out a realistic arrangement for repayment of the arrears taking all your circumstances into account. However, if we make an arrangement with you it is important you keep to it.

If you fail to maintain a clear rent account and do not keep to your repayment arrangement we would have to take legal action against you, if this happens you will be accountable for any court expenses incurred if your case is referred to court and this could lead to your eviction from the property.

Housing Benefit Direct

If you receive Housing Benefit then you do have the option of your rent getting paid directly to Southside Housing Association.

Universal Credit

Full Universal Credit went live in September 2018 in Glasgow.  From September 2018 if you need to make a New Claim to any of the benefits shown below you will need to claim Universal Credit (UC). Universal Credit will bring together a range of working-age benefits into a single streamlined payment. Universal Credit is a single monthly payment for people who are looking for work or on a low income.

Universal Credit replaced:

  • Child tax credits.
  • Housing benefit.
  • Income-related employment and support allowance.
  • Income-based job seekers allowance.
  • Income support.
  • Working tax credits.

If you are claiming Universal Credit you should:

  • Speak to your Rent Team Officer to make arrangements to pay your rent, as in most cases the “rent element” of UC will be paid direct to yourself and not your landlord.
  • Contact us if you are worried about paying your rent as you can apply for the “rent element” to be paid direct to the Association.
  • Make sure you are able to budget for your rent and other bills – learn more about our Money Advice Service.
  • Make sure you have an account that your UC can be paid into.

For more information on Universal Credit, for assisting to make your claim or help manage your claim contact our Rent Team via or phone 0141 422 1112.

We calculate our rents from a standard “base rent”, which is a set rent which applies to all properties. We then apply additional charges based on the following criteria and any additional services, within the property:

  • Property Size
  • Property Type
  • Heating Type
  • Concierge Service
  • Lift Service

By setting our rents this way we can make sure that we have a consistent approach to setting the rents for all our properties. We believe this rent structure is fairer, easy to understand and more transparent.

Annual Rent Increase

We consult with tenants on any changes to the amount of rent they pay, for the forthcoming financial year. Any annual rent increase is applied to a tenants’ rent account from 28th March each year.

We carefully consider how we balance the level of service we provide to our customers, the costs of these services and the affordability for our customers. We also consider our ongoing commitment to improve and maintain our homes.

“New boiler very good. The work carried out was very good indeed and the controls easy enough to use. The workmen were very good and left a nice clean job.”

Resident of Baker Street