To report a repair during office hours contact our Customer Service Department on 0141 422 1112 or
For out of hours emergency repairs contact City Building on Freephone 0800 595 595. For reactive repairs during office hours (Mon – Fri, 9am – 5pm) continue to contact the us on 0141 422 1112 or CSD@southside-ha.co.uk
There are no hidden costs for repairs, what you pay is exactly what we pay to contractors. We aim to complete routine repairs within 7 days, urgent repairs within 2 working days and emergency repairs within 2 hours.
Our contractors are:
- Available 24/7, 365 days a year.
- A proven track record of delivering high-quality work.
- Are fully insured and comply with all current legislation.
If a common repair is likely to exceed £1,000 (Including VAT), Southside Residential will inform owners and, where possible, consult with them before instructing the repairs.
In situations where there is a risk to the health and safety of owners, we can instruct necessary repairs to protect all residents and their properties. We can apply to have essential work enforced, but we strive to reach agreement by consulting with owners.
For out of hours emergency repairs (including gas boiler or lift faults) contact City Building on Freephone 0800 595 595.
For reactive repairs during office hours (Mon – Fri, 9am – 5pm) continue to contact the us on 0141 422 1112 or firstname.lastname@example.org