COVID-19: Easing of Restrictions & Repairs

We are delighted to announce that as COVID-19 restrictions continue to be relaxed across Scotland, from Monday 26 April the Association’s repairs and maintenance service will be taking a further step towards being able to deliver our full service to our customers.

It has been a long and difficult journey for us all from January to now. Constant Level 4 restrictions imposed for almost five months has meant that we have only been able by law to deliver an emergency and urgent repairs service to you. However, with the latest Scottish Government easing of restrictions the Association are now able to provide a non-essential repairs service to customers inside their homes. This means we can respond to your repairs request within our normal repairs timescales, and catch up on any backlog of repairs which we haven’t been able to attend to due to Government restrictions. It also means that we can progress our programmes of planned and cyclical maintenance to your homes, and other major improvement works.

While COVID-19 remains an on-going public health concern, our repairs service will continue to be carried out subject to risk assessments, physical distancing and hygiene guidelines. Our offices remain closed to the public and all but essential staff unfortunately as we move into Level 3, however we are hopeful that if the improving situation continues that we will be in a position to return to something near our normal service later this Summer as Scotland hopefully moves out of the Scottish Government ‘Levels’ system currently in place.

An indicative timetable for further moving out of restrictions has been published by the Scottish Government, and while this remains subject to the current improving public health picture and provides provisional timescales only, this certainly provides us all with much needed hope for the Summer:

26 April 2021 – All of Scotland moves to Level 3

17 May 2021 –  All of Scotland moves to Level 2

Early June 2021 – All of Scotland moves to Level 1

Late June 2021 – All of Scotland moves to Level 0

July 2021 – Proposed end of ‘Levels’ across Scotland, and return to ‘normal’.

More information about COVID-19 and the easing of restrictions can be found at www.gov.scot/publications/coronavirus-covid-19-protection-levels/, or contact the Association where we will be happy to update you on what services we can provide.

93% of our tenants are satisfied with our overall service.

Based on Annual Return on the Charter (ARC) 2017/18