Rechargeable Repairs

Some repairs may be recharged to you if they are deemed to be your responsibility, for example we may carry out the works and recover the costs from you.

Contractors charge an hourly rate, if your repair is rechargeable the full cost of the repair will be passed to you.  This means if the repair to your home took less than one hour you will still be charged for a full hour.

Repairs attended to in the evening and at weekends can be very expensive. If a rechargeable repair can reasonably be left until the first available working day then your costs will be far less.

Please find below some common examples of repairs that are rechargeable to you:

Lost Keys

If you lock yourself out or lose your keys and then require a contractor to force entry to your home you will be recharged for this. Often these repairs occur out of hours and incur the high costs of an emergency call-out. It is recommended therefore that wherever possible you leave a spare set of keys with a friend or relative.

If you damage your door or glass surrounds attempting to gain access yourself, the costs of repairing the door will be recharged to you.

Blocked toilets, sinks and showers

Proper and regular cleaning should prevent the occurrence of blockages. You should not dispose of oil and fat, excessive grease or tea leaves down the sink. The build-up of hair should be cleared from plug holes and waste traps.

It is strongly advised that over the rim toilet blocks, cleaners or fresheners are not used.

Blockages occurring as a result off broken pipe work are comparatively rare and these are not rechargeable to the tenant.

Washing Machines Breakdowns

Leaks from washing machine connections or door seals are very common and repairs resulting from these are your responsibility.

Flooding can create serious difficulties to downstairs neighbours in particular and the greatest of care should be taken when installing your machine. You should never leave leaks unchecked no matter how small and have these attended to immediately by a plumber or washing machine engineer.

Faulty Appliances

Household appliances are owned and maintained by you.

A faulty appliance can often “trip” your electrics or circuit breaker resulting in a temporary loss of power.

We would advise you to unplug all appliances, reset the circuit breaker and then plug in your appliance. This procedure can be explained to you in detail and if necessary demonstrated by arrangement with a member of staff from the Property Department.

If however an electrician is called out to attend to a fault, which turns out to be due to an appliance, then costs will be recharged to you.

Rubbish Disposal

You are required to deposit rubbish in the bins provided. If you have wheelie bins then ensure the bin is taken out for collection each week if applicable.

Bulk household items will be collected FREE by Glasgow City Council on the days specified. In cases where you have not complied with this resulting in rubbish or household items lying in the communal areas, you will be recharged.

General Neglect

Abuse of the property, including its fixtures and fittings, is not reasonable wear and tear and will be recharged to you. Common examples are;

  • holes in doors
  • accidently removing door entry handsets
  • loose or missing kitchen units and drawer fronts
  • burns to work tops
  • gas fires painted
  • unapproved removal of heating or other appliances provided by us
  • close and bin store areas not cleaned
  • failure to report minor repairs which then become serious and costly.

End of Tenancy Repairs

When you give up your tenancy you are obliged to return all sets of keys to us and to leave the property in a clean and habitable condition.

The property should be emptied of all your possessions and household goods including floor coverings, furniture and rubbish. Washing machine connections and waste pipes should be properly capped and made safe.

Any fittings you have installed should be removed and the original fitting provided by us should be reinstated. If at the end of the tenancy these items have not been attended to then we will have them carried out and recharge the costs to you.