New Customer Digital Self-Service Platform ‘MySouthside’ Now Live!
At Southside Housing Association (SHA) we are committed to continually improving our services for our customers and the pandemic has equally emphasised the value and importance of digital connectivity.
With this in mind, SHA has worked in partnership with MRI Software to develop a platform designed to best suit the needs of our customers.
To create MySouthside we consulted with both SHA customers and staff on the platform name, functionality, ease of use and content and worked with Cole AD to develop a brand visual.
MySouthside allows customers to:
- Access our services
- Manage their account online 24/7
- Stay updated on our latest news and events
In the very near future customers will also be able to request repairs to their home via our interactive diagnostic tool.
Our Customer Service team are on hand to support you with any questions or guide you through the registration process. If you’re keen to try MySouthside but need some help to get setup, we’ll be happy to help you with that too. Give us a call on 0141 422 1112, Monday – Friday 9am – 5pm (Wednesday 2pm close).
Please be assured, if accessing services digitally is not for you, we will continue to provide services over the phone and face to face (subject to health restrictions) as we always have.
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96% of reactive repairs carried out in the last year completed right first time
Based on Annual Return on the Charter (ARC) 2017/18