Housing Advice

We aim to support our communities where possible. See below some advice regarding homelessness and safety within the home.

We understand becoming homeless is a difficult and very stressful experience.

We work closely with Glasgow City Council to help people who are homeless. If you are homeless or threatened with homelessness, you should contact Glasgow City Council Homeless Casework Service who operate a 24 hour advice and emergency service.

Glasgow City Council’s Community Homeless Team offers advice and help based on your own circumstances. This includes a decision on whether you are homeless in the eyes of the law.

Once your homeless status is confirmed by the Community Homeless Team, applications for housing are considered by social landlords, including Southside Housing Association. We allocate 30% of all available homes to people nominated by the City Council each year.

I have nowhere to stay, what can I do? 

Get in touch with your local Glasgow City Council Community Homeless Team. They will give you advice and may offer temporary accommodation. Click here for contact details.

Asbestos is a naturally occurring material made up of tiny but strong fibres which are resistant to both heat and chemicals.

The widespread use of asbestos in buildings and other products between 1950 and 1980 means that air in our towns and cities contain asbestos fibres. We are breathing these fibres every day without harming our health. It also means that, though much asbestos has already been removed, there are still a lot of asbestos products in UK buildings.

Asbestos containing materials (ACMs) might be found in roofs, cladding, window cills, bath panels, water tanks, wallboards, floor tiles and textured coatings (Artex or similar). There are many products and materials within our homes which may contain ACMs.

Asbestos materials in good condition are not dangerous

Asbestos containing materials are only dangerous when fibres are released into the air – if asbestos materials are in good condition and not disturbed they are less likely to pose a risk.

Please contact us if:

  • You suspect you have damaged asbestos materials in your home
  • You are going DIY or making alterations.

If there is any asbestos in your home it is important that you do not damage or disturb it in any way. If you carry out DIY on asbestos products you are putting yourself in danger.

  1. Do not drill, cut or break asbestos products and do not rub down or use scrapers on boards or ‘Artex’.
  2. Do not attempt to remove asbestos from your home.
  3. If you are not sure whether a product contains asbestos it is safest not to do anything that may damage or disturb it.

Asbestos Survey

As your landlord we have a legal duty to manage identified asbestos in our properties. We are responsible for conducting surveys, recording survey information and assessing its risk of causing harm.

Once surveys have been carried out we will know whether there are any materials containing asbestos in your type of home and, if so, what condition they are in. If they are in a harmful condition we will arrange for them to be sealed and removed as soon as possible. Any asbestos materials not in a dangerous condition, will remain in place and condition monitored.

Please do not be concerned if your home is not surveyed – this only means that enough information has been gathered from similar neighbouring homes.

It is essential that your home has a working smoke alarm on each level of the property. If a fire starts, this will give you and your family time to get to safety.

It is in everyone’s interest to guard against fire, so remember:

  • Never leave a cooker unattended
  • Unplug electrical appliances when not in use
  • Keep matches & cigarette lighters out of the reach of children
  • Make sure all cigarettes have been fully extinguished & empty ashtrays regularly
  • Do not overload electrical power points
  • Before going to bed close all doors to stop the spread of deadly smoke
  • If you have an electrical blanket have it serviced at least every 3 years

One of the most important things you can do is get a free home fire safety visit. Please do this today.

It is also useful to talk over with your family how you would escape in the event of a fire and make sure everyone is aware of basic principles:

  • Do not open a hot door
  • If smoke is heavy then crawl along the floor, taking short breaths if possible through a wet cloth
  • Close doors behind you
  • Get out as fast as you can
  • Get everyone out immediately, warning neighbours & others in the building.

Call 999 for Fire Services, don’t go back into the house until the fire fighters advise it is safe.

It is our legal responsibility to ensure that your home is safe by providing you with an annual gas safety certificate.

We maintain 100% up-to-date Gas Safety certificates for all our properties – it’s the law. This means we will need to service your gas heating system every year to check that it is operating efficiently and safely. Our contractor will advise you by letter when your service is due.

All appliances must be serviced each year and it is important we have your cooperation to do this. If the suggested time is not convenient, you can re-arrange your appointment by contacting us or the contractor. If you do not let us into your home, we may take legal action to gain entry. We will charge the cost of this to you.

If you smell gas in your home:

  • Make sure all gas appliances and the burners on your hob are turned off
  • Put out any cigarettes
  • Open all windows & doors
  • Do not use matches
  • Do not use any electrical switches or appliances including door entry systems
  • Call National Gas Emergency Service 0800 111 999 / a minicom service is available on 0800 371 787

We service all gas appliances every year, and this reduces the risk of any problems as far as possible. However, it is important to be aware of the dangers of carbon monoxide (CO).

When gas does not burn properly, too much carbon monoxide is produced. You can’t see, taste or smell it, but it can kill without warning in a matter of hours. Early symptoms of carbon monoxide poisoning include tiredness or drowsiness, headaches, and pains in the chest or stomach. You are most vulnerable when you are asleep.

Gas appliances that have not been properly installed or serviced and do not have enough ventilation can cause carbon monoxide poisoning. The risks are very low as we service gas heating and hot water appliances in your home every year.

We install Carbon Monoxide Detectors (CO detector) in all homes with a gas supply and test them during your annual gas safety inspection.

If you have concerns regarding your gas supply or gas appliances please contact our Repairs & Maintenance Team for advice via repairs@southside-ha.co.uk.

As a tenant, you should take the following precautions:

  • Never block the air vents in your home, as they provide the air needed by appliances.
  • Never use a gas appliance if you think it is not working properly. Signs to look out for include yellow or orange flames, soot and stains around the appliance, and pilot lights which frequently blow out.
  • Always allow us to service the gas appliances in your home.
  • Always use a Gas Safe registered engineer to install and service your gas cooker.

If you suspect that a gas appliance within your home is producing Carbon Monoxide or your CO detector goes off, you should immediately:

  • Call National Gas Emergency Service 0800 111 999 / a minicom service is available on 0800 371 787.
  • Open all doors & windows to ventilate the room.
  • Shut off the gas supply at the meter control value.
  • Visit your GP and tell them that you believe you may have been exposed to Carbon Monoxide.

Legionella is a bacteria naturally occurring in water environments that causes Legionellosis or Legionella Disease. The bacteria can only infect your body through inhalation of contaminated water droplets and the diseases presents in the form of pneumonia. Anybody can catch it, but it is more likely to affect those who are susceptible because of age, illness, immunosuppression (low immunity) or smoking etc.

Most cases have been in people aged between 40 and 70. There is no evidence to show the disease is contagious and only 200 – 400 cases of Legionnaires’ disease are reported in the UK each year. Though the disease can be fatal.

A milder form of the disease known as Pontiac fever or Lochgoilhead fever can be contracted by those who have healthier immune systems. These symptoms are typically flu-like and are usually less severe.

Legionnaires’ disease does not appear to multiply below 20°C and will not survive above 60°C. The area of concern is stagnant water stored between 20°C and 40°.

In domestic properties the risk of Legionnaires’ disease is relatively low risk.

How do people get it?

People catch Legionnaires’ disease by inhaling small droplets of water suspended in the air, which contain the bacteria. You cannot get Legionnaires’ disease from drinking water. The bacteria have to be in very small droplets like spray from a shower or spray taps.

How do we minimise the risk of Legionella, and how can you help?

If the water within your home is not provided by direct mains water we employ qualified contractors to inspect, maintain and test your water storage tank to minimise the risk of Legionella.

You can help us minimise the risk of Legionella by:

  • Run your hot and cold water taps and shower if your property has been empty for a long period (over two weeks)
  • Clean and disinfect your shower head every 6 months

Contact our Repairs & Maintenance Team for advice if you:

  • Have any issues with your boiler or hot water heater
  • Notice discolouration or debris in your water supply
  • Notice your cold water taps run with warm water.

Condensation occurs when moist air comes into contact with a cool surface, such as when your windows steam up. If this happens to a wall, it can become damp and mould can grow.

We create moist air in our homes all the time, by cooking, showering and drying clothes indoors. To prevent this moist air turning into condensation, keep your home warm and well ventilated. This is important, as you are responsible for controlling condensation levels in your household.

Tips to reduce condensation:

  • Ensure an adequate amount of heating in your home.
  • Where possible, try to dry clothes outdoors to prevent excess moisture escaping into your property. If you have no choice but to dry clothes inside we would always advise that you open your doors or windows in these rooms.
  • Never block or cover an extractor fan or vent. If you think your extractor fan is not working to full capacity please contact our Repairs & Maintenance Team for advice.
  • When cooking ensure that you cover your pans with a lid to reduce moisture. Also ensure that you have opened a window or you are using an extractor fan if you have one fitted.
  • When taking a shower or a bath ensure that you turn on an extractor fan or open a window to get rid of the steam that is created.
  • If you have a washing machine or tumble dryer in your property, ensure that it is vented correctly.
  • Make sure that your furniture is at least 5 cm away from the surrounding walls so that air can move around the property.

If you still have a problem with mould or damp after following this advice, it could be the result of a burst or leaking pipe. If you think this may be the case please contact our Repairs & Maintenance Team for advice.

"Repaired satisfactorily, chap who attended was polite and thorough"

Resident in Cardonald