Repairs Service Timescales
From the 1st April for 6 months we are also proposing a trial change to our Repairs Timescales in order for us and our contractor to provide a better level of service to you our tenants. During the pandemic we were very successful in responding to emergency and tenant safety repairs, but now as we return to normal, we want to focus more on routine services. Therefore the following timescales will apply:
- Emergency Repairs – made safe within 4 hours
- Urgent Repairs – completed within 3 days
- Routine Repairs – completed within 10 days
To report an emergency repair or receive repairs advice then please contact us Monday – Friday, 9am – 4pm (Wednesday 9am – 2pm) on 0141 422 1112 and press 1 for repairs or e-mail us at our new repairs box: firstname.lastname@example.org. The out of hours emergency number for our Maintenance contractor City Building is 0800 595 595.
Thank you for your understanding and ongoing co-operation during these changes.
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96% of our tenants are satisfied with their opportunity to participate in SHA decisions.
Based on Annual Return on the Charter (ARC) 2017/18