Who we are

Southside Housing Association is a registered social landlord providing housing and a range of other services across the southside of Glasgow. We are community controlled which means our decisions are taken by a tenant controlled Management Committee. We are also a registered Scottish charity (Scottish Charity Number SC036009).

We have operated as a social landlord on the south side of Glasgow for over forty years. Originally established as Pollokshields Housing Association in 1971, our initial work was largely philanthropic in nature. Our early single unit refurbishments were driven by a desire to improve housing standards in the Pollokshields area.

Over the years we have developed and expanded the range of services we provide. Although our core mission has always been as a provider of safe, secure and affordable housing, the range of services we provide includes;

Click here to view our activities in our newsletter.

In 2005 the association established Southside Factoring and Related Services (SFARS), a wholly owned subsidiary, in order to deliver commercial activities which could not be provided by the Association as the charitable parent company. SFARS main focus is on providing a property factor services, it has grown and developed and now incorporates two entities Southside Residential and Southside Letting which together provide the following commercial activities;

By the late 1970s and early 1980s, assisted by changes in government policy and new statutory powers, the Association embarked on larger projects including whole tenement renovations.

In 1988 the association changed its name to Southside Housing Association (SHA) and embarked on significant restoration works tackling disrepair in older private housing.

During 2011 the association experienced dramatic growth, effectively more than trebling the size of its operation. This involved the purchase of properties from Glasgow Housing Association under the Second Stage Transfer. As a result the association became a major housing provider in Cardonald and Craigton, as well as increasing the already significant role in Pollokshields.

Now in 2019 SHA are active developers of new homes for social rent, mid-market rent and shared equity.  SHA also work in partnership with other housing providers, statutory bodies, community agencies and contractors to provide new homes, sustain tenancies and support economic and social regeneration.

We have a vision to support thriving places and communities.

We want;

  • All our homes to be popular, affordable, well-maintained and energy efficient;
  • Our customers to receive excellent services from approachable and knowledgeable staff;
  • To serve the needs of all communities equally, and;
  • To work with partners to build popular and inclusive neighbourhoods.

To support our vision we are active members of the Scottish Federation of Housing Associations (SFHA)Glasgow and West of Scotland forum of Housing Association (GWSF) and Employers in Voluntary Housing (EVH).

We also strive to uphold and promote our Values:


  • We will act with integrity, we will be impartial in the advice we give and the actions we take, and we will be reliable and competent in our work.


  • We will be focused on both the needs of the individual customer and the community.


  • We will seek to empower individuals and communities in our work. We will be proactive in addressing problems and we will tackle inequalities where we find them.

Our Strategic Objectives sets out what we want to achieve over the life of our Business Plan 2021- 2025. Our strategic objectives have been developed in consultation with our customers, staff and stakeholders.

  • To deliver service excellence.
  • To provide popular, affordable, well maintained and energy efficient homes.
  • To support inclusive communities and thriving neighbourhoods, and;
  • To maintain a resilient community organisation with strong local leadership.

You can find out more details about what we want to achieve in our SHA Business Plan 2021-2025

Our head office is situated in Cardonald, in south west Glasgow, just off the M8 motorway that links Glasgow and Edinburgh.

Southside House, 135 Fifty Pitches Road, Glasgow, G51 4EB

Tel:         0141 422 1112

Email:    csd@southside-ha.co.uk

We also have a local office located in Pollokshields.

Pollokshields Office, 435 Shields Road, Glasgow, G41 1NP

Opening Hours

Our Customer Service Department telephone contact hours are:
?Monday – Friday (excluding Wednesday)
Open: 9:00am – 16:00pm
Open: 9:00am – 14:00pm (for training)
Alternatively you can contact us via email on csd@southside-ha.co.uk or via MySouthside, by clicking here. 

We employ approximately 100 members of staff across a number of different areas of the business who deliver the diverse range of services we provide to our customers.

The Association is lead by our Senior Management Team:

Paul McVey: Chief Executive



Norma Taylor: Depute Director

Norma has a background in Mental Health having qualified and worked as a mental health nurse in Glasgow and then worked in a number of roles with Glasgow Association for Mental Health for 16 years.

Norma joined Southside Housing Association in 2004 managing Housing Support Services. This remit later widened to include all Community Services and Norma was appointed to the role of Depute Director in 2019.

Pauline Fletcher: Director of Housing and Communities

Donna Reilly: Director of Property Services

Donna has been responsible for the Association’s new build programme for over 15 years.   Donna has previously held Development roles in Gap, Shettleston, Link and West of Scotland Housing Association.

Donna holds a HNC in Business Studies and during her time with Southside HA, Donna has provided Development services to a number of other housing associations including Key, Cadder and Ardenglen Housing Associations.

Mandy Wright: Director of Finance

Mandy has been with the Association for the past five years.  Previously Mandy held a variety of senior management roles in Scottish Enterprise, including five years as Finance Director.  Mandy is a qualified accountant and a Fellow of the Association of Chartered and Certified Accountants.

Prior to working at Scottish Enterprise, Mandy was a Senior Auditor at Coopers and Lybrand Accountants.  Mandy has a HNC in Accounting from Glasgow College of Technology, (Now Glasgow Caledonian University).

"As usual a good job done. A very good service. Thank you"

Resident in Cardonald