How We Are Regulated

As a registered social landlord, charity and company, the Association’s functions are closely regulated in a number of ways.

The Scottish Housing Regulator

Registered Social Landlords are regulated by the Scottish Housing Regulator (SHR). The SHR aims to safeguard and promote the interests of current and future tenants of social landlords and other people who use our services. The SHR closely assess the Association and other social landlords based on:

  • How we are performing in delivering our housing services
  • Our financial viability and well being, and;
  • How we are meeting the SHR’s standards of governance and financial management

The Scottish Housing Regulator has published a helpful guide ‘how we regulate: a guide for tenants and service users .’

The Association has a statutory duty to provide certain information to the SHR throughout the year, here are some of the key documents  that the SHR produce in relation to the Association:

The Association has a Complaints Handling Procedure which you can use when you are dissatsified with an aspect of how we have delivered our services, or how that may have affected you.

When things go wrong that have a serious and adverse impact on a significant number of people, you can report these issues as a significant performance failure to the SHR who will investigate and take appropriate action to address your concerns.


The Care Inspectorate

The Care Inspectorate regulates cares services in Scotland. They support improvement in care services and work to ensure that quality of care in Scotland meets high standards.

The Association’s Saffron Project, which provides accomodation and a floating support service for young people from a Black and Minority Ethnic background is regulated by the Care Inspectorate. Each year The Association has to provide an annual return to the Care Inspectorate. The Care Inspectorate also cary out periodic inspection of the Saffron Project. Here are a copy of our annual returns and the most recent Care Inspectorate inspection reports:

Saffron Project Inspection Report 2017

Scottish Social Service Council

Our Saffron Project staff are also registered with the Scottish Social Services Council (SSSC), who are the body who regulate workers in care and social services in Scotland.

Find out more about how the SSSC reguate at:

Office of the Scottish Charity Regulator

As a registered charity in Scotland, we are regulated by the Office of the Scottish Charity Regulator (OSCR) who monitor our complaince with our obligations in line with the provisions set out in the Charities and Trustee Investment (Scotland) Act 2005. The Association provides an annual return to OSCR every December.

SHA Return 2018

Financial Conduct Authority

The Association must also register with the Financial Conduct Authority (FCA), and changes to Association Rules for example can only proceed with the consent of the FCA. We must also provide financial information annually to the FCA, you can find details of the Association’s annual returns below.

“My Housing Officer has been great all the way through, making sure I had everything I needed. It has made settling into my new home very easy indeed.”

Resident of Herriet Street