Policies

Abandonment Policy – September 2022

Adult Protection Policy – May 2019

Allocations Policy 2022-25

Allocations Policy 2022-25 Appendix 1 – Points System

Anti-Social Behaviour Policy 2022

Asbestos Policy and Management Plan – May 2022

Asset Management Strategy 2021-2025

Child Protection Policy – May 2019

Community Involvement and Engagement Strategy – Nov 2021

Complaints Handling Procedure – March 2021

Declaration of Interests Policy – November 2022

Delegated Authority Policy – March 2021

Development Strategy 2021-24

Donations Policy – February 2023

Equality & Diversity Policy – March 2021

Former Tenant Arrears Write-Off Policy – June 2022

Freedom of Information and Environmental Information Policy – November 2022

Gas Safety and Management Policy – November 2018

Grant Administration Policy – April 2019

Group Policy on Entitlements Payments and Benefits – November 2021

IT Policy – September 2022

IT & Digital Strategy – November 2020

Managing Unacceptable Actions Policy – February 2023

Membership Policy – February 2021

Notifiable Events Policy – October 2022

Policy on Management Committee Review and Renewal – January 2020

Privacy Policy July 2021

Procedure for Handling a Serious Complaint or Grievance against the Senior Officer – October 2022

Procurement Policy August 2020

Rechargeable Repairs Policy – January 2020

Recruitment and Selection Policy – October 2018

Remote and Hybrid Working Policy – June 2022

Rent Management Policy – April 2022

Repairs and Maintenance Policy – May 2022

Repairs and Maintenance Policy App. 1 Timescales

Repairs and Maintenance Policy App. 2 Tenant & Landlord Resp

Repairs and Maintenance Policy App. 3 Pre Inspection Requirements

Repairs and Maintenance Policy App. 4 Classification of Repairs

Settlement Agreements Policy – July 2022

Treasury Management Policy – November 2020

Water Quality and Legionella Management Policy – April 2021

Whistleblowing Policy – July 2022

 

 

“I reported the fault and within 24 hours all was attended to. I am very pleased.”

Resident of Herriet Street