The Association is controlled by the communities it serves. The Management Committee sets the overall strategic direction of the Association and takes all the key decisions with regard to the Association.
The Management Committee is supported by two Neighbourhood Committees covering Halfway and Cardonald and Pollokshields and Shawlands neighbourhoods. The SFARS Board, Audit and Staffing sub-committees complete the five sub-committees of our main Management Committee and complete our governance structure.
All of our committees, sub-committees and boards are largely composed of local residents and service users who work to ensure that the Association is accountable and delivers services appropriate to the needs of our local communities.
Our Management Committee acts as our governing body and is responsible for setting our aims and objectives and monitoring our progress in achieving them. Management Committee members meet once a month, ten times a year to:
- Set short and long terms objectives for the Association
- Discuss the overall operation of the Association in its use of resources, achievement of aims and objectives, financial viability and service delivery for tenants and service users
- Ensure that the Association meets its legal and regulatory obligations.
Our Management Committee:
Chairperson: Margaret McIntyre
Margaret has been a member of Southside Housing Association’s board for almost 10 years, but has been active on local housing groups in the Cardonald area for almost 20 years. Margaret worked in the motor industry for a number of years and is a retired administrator with the N.H.S.
Margaret works a voluntary basis for the Royal Voluntary Service at the Southern General Hospital, Glasgow. Margaret was elected Chairperson in 2017.
Vice-Chairperson: Betty MacNeil
Betty became a Board member in 1995 and has served as Chairperson for two separate spells over nearly 10 years. Betty has also been Chair of Pollokshields Neighbourhood Committee. Betty is a retired Catering Manager and is active in a number of local community organisations.
Secretary: Iain Dyer
Iain is one of the 7 founder members of Southside Housing Association (previously Pollokshields H.A.), the second oldest HA in Glasgow. Iain served 20 years as Councillor for Pollokshields and registered the first 27 community based HAs in the city.
As an elected member Iain was heavily involved in establishing the City Council’s policy on housing co-operatives, and on the implementation of the Homeless Persons Act.
Along with Professor Duncan McLennan Iain set up the Glasgow University Diploma in Housing, a centre for excellence in housing training in Scotland some 30 years ago, which has trained hundreds of HA staff.
Iain served as a Scottish member of the UK wide Housing Corporation for a decade and is active in a host of community based groups.
Surjit Singh Chowdhary
Our two neighbourhood committees meet bi-monthly and operate as sub-committees of the main Management Committee, membership of all the Association’s sub-committee is subject to approval of the Management Committee.
Alison Devlin – Chairperson
Parveen Mahmood – Chairperson
In 2005 the association established Southside Factoring and Related Services (SFARS), a wholly owned subsidiary, in order to deliver commercial activities which could not be provided by the Association as the charitable parent company.
SFARS main focus is on providing a property factor services, it has grown and developed and now incorporates two entities Southside Residential and Southside Letting which together provide the following commercial activities;
- Factoring services for owners & commercial units
- Mid-market rent homes
- Management services for landlords.
Ruth McLuskey – Chairperson
The Association is run according to our constitution and rules of association, here are some of our key governance documents:
- Membership Policy
- Southside Housing Association Committee Terms of Reference and Remit (Feb 2020)
- Southside Housing Association Standing Orders (Feb 2020)
- Scheme of Delegated Authority (Feb 2020)
- Southside Housing Association Rules
- Intragroup Agreement between Southside Housing Association and SFARS
- Southside Housing Association: Business Plan 2017-2020
- Southside Housing Association: Summary Business Plan 2017-2020
- Code of Conduct for Governing Body Members (Sept 2018)
The Association is made up of a shareholding membership who have voting rights at the Association’s Annual General Meeting, elect members to our Membership Committee and other rights in relation to the way the Association is managed. The Association encourages local residents and anyone else who shares the Association’s objectives to become a member. It’s a great way to ensure that you have a say and a stake in how we operate as a social landlord.
You can apply to become a member of the Association making a one off payment of £1.00. Anyone who lives in the areas which we operate in, or who shares the Association’s objectives set out in our Rules may apply to become a member. We want to promote as diverse a membership as possible and welcome applications from people from all backgrounds irrespective of their ethnicity, race, religious belief, sexual orientation or gender identity, or disability.
As a registered social landlord, charity and company, the Association’s functions are closely regulated in a number of ways.
Registered Social Landlords are regulated by the Scottish Housing Regulator (SHR). The SHR aims to safeguard and promote the interests of current and future tenants of social landlords and other people who use our services. The SHR closely assess the Association and other social landlords based on:
- How we are performing in delivering our housing services
- Our financial viability and well being, and;
- How we are meeting the SHR’s standards of governance and financial management
The Scottish Housing Regulator has published a helpful guide ‘how we regulate: a guide for tenants and service users .’
The Association has a statutory duty to provide certain information to the SHR throughout the year, here are some of the key documents that the SHR produce in relation to the Association:
- Landlord Report 2017/18
- Annual Return on the Charter 2017/18
- Audited Accounts 2017/18
- Engagement Plan.
The Association has a Complaints Handling Procedure which you can use when you are dissatsified with an aspect of how we have delivered our services, or how that may have affected you.
When things go wrong that have a serious and adverse impact on a significant number of people, you can report these issues as a significant performance failure to the SHR who will investigate and take appropriate action to address your concerns.
The Care Inspectorate regulates cares services in Scotland. They support improvement in care services and work to ensure that quality of care in Scotland meets high standards.
The Association’s Saffron Project, which provides accomodation and a floating support service for young people from a Black and Minority Ethnic background is regulated by the Care Inspectorate. Each year The Association has to provide an annual return to the Care Inspectorate. The Care Inspectorate also cary out periodic inspection of the Saffron Project. Here are a copy of our annual returns and the most recent Care Inspectorate inspection reports:
Scottish Social Service Council
Our Saffron Project staff are also registered with the Scottish Social Services Council (SSSC), who are the body who regulate workers in care and social services in Scotland.
Find out more about how the SSSC reguate at: https://www.sssc.uk.com/
As a registered charity in Scotland, we are regulated by the Office of the Scottish Charity Regulator (OSCR) who monitor our complaince with our obligations in line with the provisions set out in the Charities and Trustee Investment (Scotland) Act 2005. The Association provides an annual return to OSCR every December.
The Association must also register with the Financial Conduct Authority (FCA), and changes to Association Rules for example can only proceed with the consent of the FCA. We must also provide financial information annually to the FCA, you can find details of the Association’s annual returns below.
See below reports on how we conduct business:
- Southside Housing Association Business Plan 2017 – 2020
- Complaints Handling Procedure
- ICT Acceptable Usage Policy
- Quality & Continuous Improvement Policy
- Resident Involvement Strategy
- Risk Management Policy
- Group Policy on Payments & Benefits – 2019
- Policy on Management Committee Appraisals & Succesion Planning – 2020
- Code of Conduct for Governing Body Members
- Data Protection & Confidentiality Policy
- Governance & Accountability Policy
- Induction Policy & Procedures – New Committee Members
- Membership Policy
- Openness & Accountability Policy
- Anti Bribery Policy
- Governance & Accountability Policy
- Treasury Management Policy
- Notifiable Events Policy – 2019
Recruitment & Staff Policies
- Recruitment & Training Policy
- Health & Safety Policy
- Smoke-Free Policy
- Respect for Religious Diversity Policy
- Gifts, Hospitality & Donations Policy
- Lone Working Policy
- Equality & Diversity Policy
- Equality & Diversity Action Plan
- Acceptable Usage Policy – Association Issued Mobile Devices
- Unacceptable Actions Policy
- Delegated Authority Policy
- Settlement Agreements Policy
- Whistleblowing Policy
Our Housing Management Policies
- Estate Management Policy
- Property Maintenance Policy
- Void Management Policy
- Allocations Policy
- Allocations Policy Appendix 1 – Points System
- Anti Social Behaviour Policy
- Tenant Involvement Strategy
- Former Tenant Arrears Write Off Policy
- Challenging Behaviour Policy
- Rent Management Policy
- Gas Safety & Management Policy
- Policy on Registration of Tenants Organisations
Our Sharing Ownership Policy
Our Mid-Market Rent Policies
Our Factoring Policy
Our Finance Policies
- Treasury Management Policy
- Corporate Credit Card Policy & Procedures
- Grant Administration Policy – 2019
Our Repairs & Maintenance Policies
- Repairs & Maintenance Policy
- Rechargeable Repairs Policy – 2020
- Pest Control Policy
- Asbestos Policy
- Legionella Policy
Our Development Policies
- Procurement Policy
- Sustainability policy
- The Construction (Design and Management) Regulations 2015
- Medical Adaptations Procedure
- Decant Policy
Our Care & Repair Policy