Sessional Concierge

The Association is looking to recruit a sessional member of staff for our Concierge team.

This is a sessional post.  There are no guaranteed hours and this position is not permanent.

 

Job Title:                  Sessional Concierge

Responsible to:      Concierge Manager

Reporting to:           Concierge Manager/Team Leader

Hours:                       As required – sessional hours apply. 

                                    This is a sessional post.  There are no guaranteed hours and

                                    this position is not permanent.

 

OBJECTIVES OF THE POST

 

Reporting to the Concierge Manager, the post holder will assist the Concierge Team by delivering an excellent ad-hoc service to the Association’s tenants.  Carrying out a range of mainstream concierge duties, the Sessional Estates Assistant will complete tasks as instructed by the Concierge Manager.

 

PRINCIPLE DUTIES

 

Customer Service and Service Delivery

 

  • Ensure compliance with clearly defined Customer Care standards in service delivery, particularly in relation to telephone, personal callers and complaints.
  • Adhere to the Data Protection Act 1998 in relation to all enquiries made regarding residents.
  • Ensure customer queries are dealt with and / or passed to the appropriate staff member in a timeous manner.
  • Deliver high standards of maintenance, cleanliness and security on all sites and ensure standards are continually maintained.
  • Deliver effective security surveillance e.g. CCTV monitoring, controlled entry and block patrols.
  • Ensure daily work sheet tasks and Association paperwork is completed as appropriate.
  • Assist in the removal of bulk items to the central pick-up point for the site.

 

 

General Estate Management

 

  • Deliver/participate in Estate Management tasks.
  • Work between sites and use company vehicle as instructed.
  • Remove snow/ice from pathways and grit as required.
  • Provide basic garden maintenance as needed to sites (e.g. raking garden debris, sweeping pathways, moss removal, pruning, grass cutting).
  • Provide basic DIY/Maintenance service to estate as necessary.
  • Assist with the removal of vandalism including scrubbing/painting out graffiti.
  • Work within the mobile team or on static Concierge sites.

 

 

Health & Safety

 

  • Adhere to company Health & Safety policy and procedures at all times and highlight Health & Safety, Security, CCTV and Hygiene issues/breaches immediately to Concierge Manager.
  • Carry out cleaning [and other routines where use of chemicals is necessary] in line with COSHH regulations. Clean spillages.
  • Wear PPE (including safety gloves, footwear, helmets, goggles and masks) where appropriate, necessary and instructed.
  • Ensure lifts and escape routes are regularly checked and kept clean and clear.
  • Carry out daily/weekly/monthly building check routines highlighting issues in a timeous manner. Report faults as necessary to Head Office, contractors and/or Concierge Manager.
  • Observe legislation relating to no smoking.

 

 

General

  • Clean common areas including lift cars, brass tracks and brasses, foyers, glass, stairs, landings and bin rooms in line with agreed requirements and ensure standards are maintained.
  • Carry out tasks – core and ad-hoc – relevant to the shift and as instructed by the Concierge Manager/Team Leader.
  • Wear the uniform issued by the Association whilst on duty.
  • Report incidents as necessary and complete reports as required.
  • Deliver newsletters/leaflets and other communications as required.

 

 

Performance Standards

 

  • Operate to clearly defined standards.
  • Meet with Concierge Manager on a regular basis to discuss support and supervision.
  • Carry out other specific tasks as instructed by the Head of Housing Services, Housing Manager, Concierge Manager, or Director.

 

 

I.T. Activities

 

  • Carry out day to day tasks using Microsoft Office, Word and Outlook, as required.

 

 

Other Ad Hoc Duties

 

  • Attend training sessions as required.
  • Liaise with other office sections as required to ensure effective and efficient service delivery.

 

GENERAL

 

  • You may be required to attend meetings and training events outwith normal working hours.

 

Reward, incentive, conditions:

 

This is a sessional post.  There are no guaranteed hours and this position is not permanent. 

 

An hourly rate of £10.25 per hour applies.

 

 

 

 

The closing date for applications is Friday 26th October 2018 at 5.00pm.  Please return your cv to:

 

Southside Housing Association

Southside House

135 Fifty Pitches Road

Glasgow G51 4EB

Telephone: 0141 422 1112

E-mail: recruitment@southside-ha.co.uk