To report a repair during office hours call us on 03030 300 109
Listed below are telephone numbers for use only in an EMERGENCY when the office is closed.
- For out of hours boiler faults please call City Building on 0800 595 595
- If you reside in the Cardonald or Halfway area and require an out of hours emergency repair, please contact Mears on 01698 403 204
- If you reside in the Pollokshields or Shawlands area and require an out of hours emergency repair, please contact Mitie on 0845 600 8624
You should give your name, address, contact number and wherever possible a suitable access arrangement.
If you have made an access arrangement and you are not going to be at home, you must let us know in advance so that unnecessary costs are minimised. Tenants should be aware that they may be recharged for unnecessary calls. Find out more about rechargeable repairs.
You should take all necessary precautions to protect yourself and the property until the problem is remedied.
Repairs response times
There are three categories of repair with separate response times which the repair should be attended to and completed.
A contractor will respond within 2 hours of your report. An emergency repair will generally involve an immediate threat to health and safety e.g. flood, fire or gas escape. Please note that partial loss of power, for example is not classed as an emergency.
A contractor will respond within 2 working days of your report. An urgent repair will generally involve a situation that does not present an immediate danger, however, if left unattended has a potential to do so i.e. a minor leak
A contractor will respond within 7 working days of your report. A routine repair will generally involve a situation that does not present any immediate danger to health and safety i.e. dripping taps, loose floor boards.