Report a Repair

To report a repair during office hours call us on 03030 300 109

 

You should give your name, address, contact number and wherever possible a suitable access arrangement.

If you have made an access arrangement and you are not going to be at home, you must let us know in advance so that unnecessary costs are minimised.  Tenants should be aware that they may be recharged for unnecessary calls.  Find out more about rechargeable repairs.

You should take all necessary precautions to protect yourself and the property until the problem is remedied.

 

Listed below are telephone numbers for use only in an EMERGENCY when the office is closed.
  • If you reside in the Cardonald or Halfway area and require an out of hours emergency repair, please contact Mears on 01698 403 204
  • If you reside in the Pollokshields or Shawlands area and require an out of hours emergency repair, please contact Mitie on 0845 600 8624
  • For out of hours boiler faults please call City Building on 0800 595 595
    • If you reside at Herriet Court please contact Neat Heat Scotland on 07515 050 368
    • If you reside at 177 Nithsdale Road, 32 Newark Drive or Moss Heights Avenue please contact Robert Brown & Sons on 07973 432 278
  • For out of hours roof leaks please contact Glasgow Steeplejacks 0141 554 2327 or 07456 023 850
  • For out of hours lift breakdowns please contact City Building on 0800 595 595

Repairs response times

There are three categories of repair with separate response times which the repair should be attended to and completed.

Emergency repair 
A contractor will respond within 2 hours of your report. An emergency repair will generally involve an immediate threat to health and safety e.g. flood, fire or gas escape. Please note that partial loss of power, for example is not classed as an emergency.
Urgent 
A contractor will respond within 2 working days of your report. An urgent repair will generally involve a situation that does not present an immediate danger, however, if left unattended has a potential to do so i.e. a minor leak
Routine
A contractor will respond within 7 working days of your report. A routine repair will generally involve a situation that does not present any immediate danger to health and safety i.e. dripping taps, loose floor boards.