Under the Housing (Scotland) Act 2001, Scottish Secure Tenants and Short Scottish Secure Tenants have the right to certain repairs carried out by their landlord within a given timescale. If we do not carry out the repair within the time limit set, you may be entitled to compensation.
When you report a repair, we will:
- Tell you if the repair is covered by the Right to Repair scheme
- Explain your rights under the Right to Repair scheme
- Tell you the date by which the repair should be completed
- Give you the name, address and telephone number of the usual contractor and at least one other contractor from our list (the “secondary contractor”)
- Make arrangements with you for access to your home to carry out the repair.
We may need to inspect your home to find out whether the repair is a qualifying repair.
Sometimes there may be circumstances which we or the contractor has no control over which makes it impossible to do the repair within the maximum time (for example, severe weather). In these circumstances we may need to make temporary arrangements and to extend the maximum time. If we are going to do this, we must let you know.
If the contractor cannot get into your home at the time you have agreed with us, your right to repair will be cancelled. You will then have to re-apply and start the process again.
The repair time limits are set by law, not by Southside Housing Association.
If the contractor we instruct does not complete the qualifying repair within the time limit set, you can instruct the secondary contractor to carry out the repair. If you have instructed another contractor to carry out the repair, the contractor will send the bill direct to the Association.
We will then pay you £15 compensation for the inconvenience plus another £3 compensation for each working day until the repair has been completed. This amount can add up to a maximum compensation of £100 for any one repair.